Technical Support
For technical assistance contact the IT Help Desk Support through email at support@mc.edu or 601-925-3939.
IT Help Desk Support
Days | Hours | Support |
Monday – Thursday | 8 a.m. – 4:30 p.m. | Phone, Chat |
4:30 p.m. – 10 p.m. | Chat | |
Friday | 8 a.m. – 4:30 p.m. | Phone, Chat |
FAQs
There is no cost for the COVID-19 test for employees and dependents that are covered on the MC Health Insurance Plan.
Faculty and staff who are currently enrolled in one of the MC health plans, as well as household members who may not be enrolled in our health plan, are eligible to contact First Stop Health at 888-691-7867. For additional information, visit https://www.fshealth.
Human Resources is available to assist with MC retirement questions.
Brenda V. Hilton
601-925-7387
bvhilton@mc.edu
Donna Smith
601-257-3313
dsmith@mc.edu
OR
MC's TIAA Relationship Manager
Richella B. Vincent Lee
770-512-3570
Richella.VincentLee@tiaa.org
OR
TIAA Customer Service Call Center
1-800-842-2003
Please say "customer service specialist" at each tele-prompt.
The Coronavirus Aid, Relief, and Economic Security (CARES) Act, which became law on March 27, 2020, added several mandatory and optional provisions impacting employer sponsored retirement plans in an attempt to ease the financial burden of the COVID-19 pandemic.
One of the CARES Act provisions allows for distributions of up to $100,000 to be made until December 31, 2020, from most defined contribution plans. The participant must certify that the employee, spouse or a dependent tested positive for COVID-19 or suffered adverse financial consequences as a result of COVID-19. The CARES Act distribution is not subject to mandatory income tax withholding or the 10% penalty tax even if the participant is less than 59 1/2.
Participants may repay the distribution to the plan within three years without being taxed on the distribution. If a participant does not repay the distribution, it is treated as regular income spread equally over the three year period from the date of distribution for federal tax purposes. This option should be a last resort for Mississippi College Plan participants as it could greatly jeopardize future retirement earnings and income, resulting in a retirement crisis.
The CARES Act also waives the minimum required distribution (RMD) requirements that apply to defined contribution retirement plans and IRAs for the 2020 plan year.
Contact MC's third party administrator UMR at 1-800-826-9781 or umr.com.
Yes. You can get up to a 90-day supply of your maintenance medications from OptumRx. Choose one of the following options to set up home delivery:
Visit OptumRx.com (manage online or set up mail delivery through a form)
OR
1-877-559-2955 (speak to a customer service representative)
OR
Have your provider call 1-800-791-7658 to set up the prescription through fax.
Telecommuting is a work arrangement in which some or all of the work is performed from home or another off-site location. In general, regular office hours are worked and deviations from that schedule require supervisor approval.
Email your MC phone extension to Mac Culpepper at Culpeppe@mc.edu.